Frequently Asked Questions

Frequently Asked Questions

Can I? Do you? When? What? And how?

Here are a number of questions we are frequently asked about our big luxury houses in the Lake District. Hopefully they'll help answer your query if not, please email and we'll be happy to send you an answer to any relevant question.

Unfortunately, our houses are usually fully booked. They’re large houses and need the full 6 hours between 10am and 4pm to clean thoroughly. Therefore, we can’t offer either early arrivals or late departures.

You’re welcome to leave your cars while you walk down to the village for breakfast, however we need them moving before 12pm in readiness for our incoming guests.

Unfortunately 4 dogs is absolute maximum.

We have taken the decision not to allow weddings at any of our houses – sorry.

All of our houses on The Terrace feature hot tubs. We do not allow them to be used at Orrest Head House or Cottage.

Our cleaners are only contracted on Fridays and Mondays, which are our changeover days, you’re welcome to leave the house on the Sunday, but the break will run to Monday 10am when the cleaners come in.

Our cleaners are only contracted on Fridays and Mondays, which are our changeover days. Of course, you only have to use as much of that time as you want but you’ll still have to pay for the full break.

Yes we we offer different discounts depending on which combination of properties you are interested in. Please get in touch and we’ll email you a quote.

Yes, all our properties have barbecues however, our cleaners are not contracted to clean them, we rely on our guests to leave them in good condition.

Yes, our manager can put you in touch with a number of our preferred caterers once you’ve booked.

Yes, our manager can organize a complete linen change for you at any time in your break. There is a charge, which varies from house to house, please ask for a price.

We regularly receive online deliveries for our guests, we’re happy to store them in the house, but we can’t take responsibility for the accuracy or quality of the product.

We’re very happy with “up-market hen nights” in all our properties EXCEPT Oakland Hall, which is in a quiet residential area and therefore is not an appropriate venue for a hen night.

All of our properties have their own Wi-Fi connection and router. There is no charge however we would really like you to like us on Facebook in return (if you’re on it).

Yes, some of our single beds can be pushed together and made up as super kings. Unfortunately, the wooden bed type of bed cannot be made up as doubles. If if you would like a super king to set up, please ask Liz. We do need to know at least a week before arrival as we may have to redeploy bedding to achieve your wishes.

We have a massive parking area at Orrest Head House and plenty of parking around the back at the Cottage.

 

Liz our manager will endeavor to help you organize anything to help make your break even more special. Please email Liz and she’ll give you a quick answer to whether what you want to do is achievable.

One thing that really upsets us is when people sellotape banners/photos to our walls, it tears the wallpaper and leaves awful scars, Blu-Tack is not much better it leaves greasy marks. If you must put up banners’ please tape them to the glass on our pictures, mirrors on fixtures that won’t be damaged after you leave. We appreciate your understanding.

We have now removed all games from the houses as unfortunately the pieces were constantly being scattered to the four winds or going missing, which was frustrating for us and even more so for the next guests.

We do not have any ground floor bedrooms or any specific disability friendly features.  Guests in wheelchairs may find access difficult. 

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